Terms of service

In effect from 14 November 2026

1. These terms

These terms are an agreement between KOLO AUSTRALIA PTY LTD (ABN 73 652 827 337) ("we") and the business using Kolo POS ("you"). By using Kolo POS, including during the free trial, or by entering a licence key, you agree to them. If you do not agree, do not use Kolo POS.

These terms are the whole agreement between us about Kolo POS, together with any fees we agree with you in writing. The English version applies.

2. What Kolo POS is

Kolo POS is till software. It runs in a web browser or as an Android app on a counter terminal. It records sales, prints receipts, shows a customer screen, produces sales reports, backs up your records to our server and updates itself.

Kolo POS is not accounting software and does not process card payments.

3. Trial and licence

• You can use Kolo POS free for 30 days from the day a till is first opened.
• After that, each shop needs a licence key from us. A licence covers the number of tills we agree with you.
• The till must connect to the internet at least once every 14 days to check its licence.
• If your licence passes its paid-to date, the till keeps selling for 14 days and shows a reminder. After that it stops taking new sales until the licence is renewed. You can still open your reports and save your records to a file.
• The licence is for your own shop. You may not resell, copy or modify the software.
• Kolo POS, its name and its design belong to Kolo Australia. The licence lets you use the software; it does not transfer ownership of it.

4. Fees

Fees are those we agree with you in writing. They are billed yearly, in advance. We send a tax invoice by email, and you can pay by bank transfer or online.

If an invoice is not paid, the licence is not renewed and section 3 applies: the till stops taking new sales 14 days after the paid-to date.

5. What you are responsible for

• The items, prices and shop details you enter, and checking that receipts and reports are right for your business.
• Your tax obligations. The till treats every price as including GST and shows GST as one eleventh of the total. If you sell GST-free items, or are not registered for GST, check with your accountant before relying on the GST figures.
• Selling lawfully, including any rules for age-restricted products such as tobacco.
• Keeping the manager PIN, the licence key and the till itself secure.
• Keeping the business records the law requires. The till keeps about 13 months of sales; save older records to a file if you need them.

6. Card payments

Card payments are taken on your own card machine under your agreement with your bank or payment provider. Kolo POS only records that a sale was paid by card. We are not responsible for card transactions, fees, disputes or chargebacks.

7. Your records

• Your items and sales belong to you.
• When automatic backup is on, we hold a copy so that we can put it back on a new till if you ask. We handle it as set out in our privacy policy.
• Backup is a safety copy, not a guarantee. A backup can be up to a few minutes behind the till, and needs the internet.
• When the service ends, we delete your backups 30 days later. We do not send out copies of backups, so save your records to a file from the till (in Setup) before you stop.

8. Availability and updates

The till is built to keep selling without the internet. Backups, updates and licence checks need a connection. We aim to keep our server running but do not promise it will never be interrupted.

We release updates to fix problems and add features. Some updates are needed for the till to keep working with our server.

9. Support

Support is by email only, at hello@kolopos.com.au, in English. Support hours are Monday to Friday, 9am to 5pm Sydney time, except public holidays. We aim to reply within 3 to 5 business days.

10. Equipment

These terms cover the software. If we sell you the terminal, it is yours once paid for, and it is covered by the manufacturer's warranty and by your rights under the Australian Consumer Law. Equipment you buy elsewhere is covered by whoever sold it to you.

11. Our responsibility to you

Nothing in these terms removes rights you have under the Australian Consumer Law that cannot be excluded.

Where the law lets us limit what we owe you, and to that extent only:

• If the software fails to meet a guarantee the law gives you, our responsibility is limited to supplying the service again or paying the cost of having it supplied again.
• If a terminal we sold you fails to meet a guarantee, our responsibility is limited to repairing it, replacing it, or refunding what you paid for it.
• For anything else connected with Kolo POS, the most we will owe you in total in any 12 months is the amount you paid us for Kolo POS in those 12 months.

What we are not responsible for. To the extent the law allows, we are not responsible for:

• lost sales, lost profit, lost business or interruption to trading
• records that cannot be recovered, beyond putting back the most recent backup we hold
• wrong prices, item details or tax figures that come from what was entered into the till
• card payments, your card machine, or your bank or payment provider
• equipment or software we did not supply
• loss caused by internet or power failure, or anything else outside our reasonable control

Neither of us is responsible to the other for indirect loss. Each of us must take reasonable steps to keep any loss small, and what one of us owes is reduced to the extent the other caused the loss.

During the free trial you pay nothing, so the only responsibility we have to you in that time is whatever the law says cannot be excluded.

12. Ending the service

You can cancel at any time by emailing us. The licence then runs to the end of the year you have paid for and is not renewed. We do not refund unused time, except where the Australian Consumer Law requires it.

We may suspend a licence if it is not paid for, as described in section 3.

13. Changes to these terms

We may update these terms. We will post the new version here with its date and tell shops using Kolo POS before it takes effect.

14. Law

These terms are governed by the law of New South Wales, Australia.

15. Contact

KOLO AUSTRALIA PTY LTD, ABN 73 652 827 337
Level 13, 111 Elizabeth St, Sydney NSW 2000
Email hello@kolopos.com.au